The Octopus
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Description
Materials & Care
Size Chart
Shipping
Returns & Exchanges
RETURNS
You can request a return or an exchange for any product within 15 days from the delivery date.
For European Union customers returns we offer free return shipping.
For the rest of the world orders, we accept returns, but customers must take care of shipping and any duty costs, if they are applied.
You can contact our Customer Service who will provide a return authorization and an Collissimo label if it applies.
EXCHANGES
In order to exchange an item, you will need to return your order first, after which, provided it is received in the same condition as when shipped, a refund can be processed and you can make your new purchase.
BigStuffed won’t assume shipping costs for the new order if they are applied, or any previous voucher/discount the customer had in the original order.
If you have any question or doubt about our exchange and return policy, please contact us.
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Amazing quality
It was everything I hoped it would be. Stitching is beyond anything you will find elsewhere. Judging by that, I imagine it will last my nephew’s whole life easily.
United KingdomFabulous!
Everything about this store is wonderful. The options in sizes (and cost) are helpful. All the creatures are fabulous. Quality is top notch. Shipping was super fast.
United States
