Where and how are made the BigStuffed?
All our product are handmade with the greatest care.Everything is designed and producted in France in our parisian studio and in partnership with craftsperson specialized in stuffed toy.
Are the BigStuffed conformed to the CE marking?
All our products are tested by accredited and independent lab. Toxicity, resitance and traction tests are made, in accordance with the current legislation.
How to care of his BigStuffed?
The BigStuffed are solid but require careful maintenance. We recommend you to wash them by hand with clear water and let dry flat. We strongly advise against washing machine, it may distort their padding.
How to pay my order?
You can settle all your orders by Paypal, CB, Visa, Master Card, AMEX or Delivered.
How to know if a BigStuffed is available?
If a Bigstuffed is not available it will be marked "Sold", you will be however possible to be notified by email when it will be back in stock.
How long it will take to my order to be prepared?
Our team makes every effort to ship your BigStuffed as soon as possible. Your order is handled within fifteen (15) days (preparation and shipment) from the day after the reception of the confirmation email.
How to change or cancel my order?
You have three (3) days to change or cancel your order. To do this you just have to make the request by mail to : firstname.lastname@example.org
From what country is it possible to order a BigStuffed?
You can order your BigStuffed from multiple locations around the world. France, Monaco, countries of the European Union, United States, Canada, Australia, Israel ... however we advise you to send us an email at email@example.com, if you have a doubt about the desired destination.
I want to buy a BigStuffed as a gift, what can I do?
If you want to buy a BigStuffed as a gift, let us know by mail :firstname.lastname@example.org We can add a personalized note.
What can i do if my BigStuffed arrives damaged or defective?
If your BigStuffed arrives damaged inside of his packaging or defective, please notify us by mail at : email@example.com within a maximum of 3 days. If you wish, you can return the item, it will be fully refunded as well as the cost of return if its necessary.
What are the delivery methods?
All the BigStuffed orders are sent by Colissimo.
What are the delivery times?
Your order is processed within 15 days by our team, once your order is prepared and shipped, it can take between a few days and several weeks before that is arrive to you. Once handled by the postal service, the delivery times are beyond our control.
How to track my package ?
For every order shipped we send you a tracking number. You can follow at any time the delivery of your BigStuffed.
Is there any shipping costs?
The shipping costs can change by destination and the weight of your BigStuffed. The shipping price are communicated to you when you registering your order.
What if I have not received my order?
If your BigStuffed order did not arrive within a maximum of two (2) months from receipt of the confirmation email, please send us an email with your order number to firstname.lastname@example.org We will refund your order.
RETURN & EXCHANGE
How much time do I have to return an item?
If you are not completely satisfied with your BigStuffed and for some reason, you have fifteen (15) days from reception of the product to return it at the following address: "Return Service", 36 rue d'Hauteville, 75010, Paris. The returned item must be in perfect condition, have never been used, be in its original packaging, and accompanied by the original invoice.
Who is responsible for the cost of return?
The return shipping costs are the responsibility of the Buyer, except in cases where the item delivered is different from what was ordered (color, size, model or if the product is damaged inside of his packaging.
Where can i find the return form ?
The return form can be find here .
Where to find our products?
For now the BigStuffed are sold exclusively on our website, bigstuffed.com and on Etsy.com You can also find us until the 31 of July in our Pop up shop at 7 rue du Vertbois, 75003 PARIS.