Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email with Collissimo Pro or DHL Express . You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Rate name Price Estimated delivery time
FR Shipping 10kg €17.00 2-5 Buisness days
FR Shipping 1kg €8.00 2-5 Buisness days
FR Shipping 2kg €10.00 2-5 Buisness days
FR Shipping 3kg €12.00 2-5 Buisness days
FR Shipping 4kg €13.00 2-5 Buisness days
FR Shipping 5kg €15.00 2-5 Buisness days
FR Shipping 6kg €17.00 2-5 Buisness days
FR Shipping 7kg €17.00 2-5 Buisness days
FR Shipping 8kg €17.00 2-5 Buisness days
FR Shipping 9kg €17.00 2-5 Buisness days

 

European Shipping

We offer European shipping to the following countries: United Kingdom, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Åland Islands, Bouvet Island, Vatican City, San Marino.

Shipping charges for your order will be calculated and displayed at checkout. 

Rate name Price Estimated delivery time
EU Shipping 10kg €23.00 2-7 Buisness days
EU Shipping 1kg €9.00 2-7 Buisness days
EU Shipping 2kg €10.00 2-7 Buisness days
EU Shipping 3kg €10.00 2-7 Buisness days
EU Shipping 4kg €15.00 2-7 Buisness days
EU Shipping 5kg €18.00 2-7 Buisness days
EU Shipping 6kg €18.00 2-7 Buisness days
EU Shipping 7kg €19.00 2-7 Buisness days
EU Shipping 8kg €20.00 2-7 Buisness days
EU Shipping 9kg €21.00 2-7 Buisness days
EU Shipping >10 kg €35.00 2-7 Buisness days

 

Rest of the World Shipping

We offer Rest of the workd shipping to the following countries: China, Hong Kong SAR, India (36 of 37 states), Israel, Japan, North Korea, Singapore, South Korea, Thailand, Vietnam, Australia, Canada, United States, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands, New Zealand.

Shipping charges for your order will be calculated and displayed at checkout. 

World Shipment LB-02 - SS-02 €80.00 3-12 Buisness days
World Shipping 1kg €9.00 3-12 Buisness days
World Shipping 2kg €12.00 3-12 Buisness days
World Shipping 3-4 kg €20.00 3-12 Buisness days
World Shipping 3kg €15.00 3-12 Buisness days
World Shipping 6-10kg €45.00 3-12 Buisness days

How do I check the status of my order?

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BigStuffed is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@bigstuffed.com with your name and order number, and we will look into it for you.

Track your order here

 

Refunds, returns, and exchanges

Please visit our return policy page for  more details.

In short We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@bigstuffed.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@bigstuffed.com.

 

Taxes

We only charge taxes to European Orders. Taxes are included in Price.