Estimated Shipping Widget will be displayed here! (with custom color)
Materials & Care
Returns & Exchanges
You can request a return or an exchange for any product within 15 days from the delivery date.
For European Union customers returns we offer free return shipping.
For the rest of the world orders, we accept returns, but customers must take care of shipping and any duty costs, if they are applied.
You can contact our Customer Service who will provide a return authorization and an Collissimo label if it applies.
In order to exchange an item, you will need to return your order first, after which, provided it is received in the same condition as when shipped, a refund can be processed and you can make your new purchase.
BigStuffed won’t assume shipping costs for the new order if they are applied, or any previous voucher/discount the customer had in the original order.
If you have any question or doubt about our exchange and return policy, please contact us.
We love you!
J'ai eu un problème de livraison et Bigstuffed a résolue parfaitement le problème et rapidement !!
Absolutely wonderfully soft and lovely, ma...
Absolutely wonderfully soft and lovely, magical creature! Thank you !
Beautiful item! Very well made. Will defin...
Beautiful item! Very well made. Will definitely purchase again.
Fabulous! Love Mr Penguin and can't wait...
Fabulous! Love Mr Penguin and can't wait to see the kiddos' faces when they open their package.
Absolutely wonderful. So soft and cuddly....
Absolutely wonderful. So soft and cuddly. Merci beaucoup!